> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sherpo.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Organization

> Update your organization name, manage members, and control deletion settings.

Learn how to edit your organization details, invite teammates, and manage high-impact actions from the organization settings.

***

## Overview

Your organization settings are split into three tabs:

* **Info**: Update your organization’s name and description.
* **Members**: Invite people, manage access, and assign roles.
* **Danger Zone**: Permanently delete the organization with safeguards.

***

## Info

Use **Info** to control how your organization appears across the dashboard and, where applicable, on receipts and other touchpoints. You can edit:

* **Title**: The organization name. Minimum 3 characters, up to 100.
* **Description**: A short description. Up to 250 characters.

<Frame>
  <img className="rounded-xl mr-auto" src="https://mintcdn.com/sherpo/Q3H04jp3wn9hS8zu/images/organization-info.png?fit=max&auto=format&n=Q3H04jp3wn9hS8zu&q=85&s=b3fb5b3ea7b11ba6de53318f8447bd8f" alt="Info tab in organization settings with title and description fields" title="Organization info" width="2420" height="1110" data-path="images/organization-info.png" />
</Frame>

<Note>
  To update payment-related details that appear on customer receipts, such as legal name or email, use the **Payments** page and update your Stripe Connect account.
</Note>

***

## Members

The **Members** tab lets you control who can access your organization.

<Frame>
  <img className="rounded-xl mr-auto" src="https://mintcdn.com/sherpo/Q3H04jp3wn9hS8zu/images/organization-team.png?fit=max&auto=format&n=Q3H04jp3wn9hS8zu&q=85&s=a962e700477f4affd262c3d352776118" alt="Team and members page showing invite input and a list of members with roles" title="Team and members" width="2410" height="570" data-path="images/organization-team.png" />
</Frame>

### Invite members

To invite someone:

1. Enter their email address.
2. Click **Invite**.

Invited users appear in the member list once they accept the invitation.

### Roles and permissions

Organizations support role-based access:

* **Owner**: Full access. Can manage members, change roles, and access deletion controls.
* **Regular member**: Full access to the organization, but cannot manage the team.

<Info>
  If you are the only member, you will still appear as **Owner** in the member list.
</Info>

### Member limits

Member limits depend on your plan:

* **Pro** supports up to **2 members**.
* **Ultra** supports up to **5 members**.

If you reach the limit, you will be prompted to upgrade before adding more teammates.

<Frame>
  <img className="rounded-xl mr-auto" src="https://mintcdn.com/sherpo/Q3H04jp3wn9hS8zu/images/organization-members.png?fit=max&auto=format&n=Q3H04jp3wn9hS8zu&q=85&s=e0f6e0481692f0acee910130450fa421" alt="Members page showing multiple members and a usage indicator for total members" title="Member usage" width="2410" height="1008" data-path="images/organization-members.png" />
</Frame>

***

## Danger zone

The **Danger Zone** contains irreversible actions that affect the entire organization.

### Delete organization

Deleting an organization permanently removes it and all team members. This action cannot be undone.

<Frame>
  <img className="rounded-xl mr-auto" src="https://mintcdn.com/sherpo/Q3H04jp3wn9hS8zu/images/organization-delete.png?fit=max&auto=format&n=Q3H04jp3wn9hS8zu&q=85&s=fb96ca6ac761b0b6c08a7dd066644c57" alt="Danger Zone section with Delete organization warning and a delete button" title="Delete organization" width="2420" height="338" data-path="images/organization-delete.png" />
</Frame>

When you click **Delete**, you will see a confirmation message explaining that a verification email will be sent to your email address.

<Danger>
  This operation cannot be undone.
</Danger>

### Email confirmation

To prevent accidental or unauthorized deletions, organization deletion requires email confirmation.

After clicking **Delete**:

1. You receive an email titled **Confirm Organization Deletion**.
2. The email clearly states that the action is permanent and lists what will be removed, including stores, pages, products, team members, customer access, and transaction history.
3. Click **Confirm Deletion** in the email to proceed.

<Frame>
  <img className="rounded-xl mr-auto" src="https://mintcdn.com/sherpo/Q3H04jp3wn9hS8zu/images/organization-delete-mail.png?fit=max&auto=format&n=Q3H04jp3wn9hS8zu&q=85&s=67a0ede8a4578e774e500c56f7eef262" alt="Organization deletion confirmation email with confirm deletion button" title="Deletion confirmation email" width="1230" height="1196" data-path="images/organization-delete-mail.png" />
</Frame>

The confirmation link expires after **60 minutes**. If the link expires, you must restart the deletion process from the dashboard.

<Info>
  If you did not request the deletion, you can safely ignore the email. No changes will be made to your organization.
</Info>

### Subscription requirement

If the organization has an active subscription, you must cancel it before deletion. The delete button will be disabled until the subscription is canceled.

<Frame>
  <img className="rounded-xl mr-auto" src="https://mintcdn.com/sherpo/Q3H04jp3wn9hS8zu/images/organization-delete-sub.png?fit=max&auto=format&n=Q3H04jp3wn9hS8zu&q=85&s=acf0bb9fa13db10833de1629793599bd" alt="Danger Zone section showing delete disabled and a prompt to cancel subscription before deleting" title="Cancel subscription required" width="2420" height="400" data-path="images/organization-delete-sub.png" />
</Frame>

***

## FAQ

<AccordionGroup>
  <Accordion title="Can I change the organization name later?">
    Yes. You can update the title and description at any time from the **Info** tab.
  </Accordion>

  <Accordion title="What is the difference between Owner and Regular member?">
    Owners can manage the team and access the Danger Zone. Regular members can use the organization but cannot manage members or roles.
  </Accordion>

  <Accordion title="Why can’t I add more members?">
    You have reached your plan limit. Pro supports up to 2 members and Ultra supports up to 5. Upgrade your plan to add more.
  </Accordion>

  <Accordion title="Why is the delete button disabled?">
    The organization has an active subscription. You must cancel it before deleting the organization.
  </Accordion>

  <Accordion title="Can I restore a deleted organization?">
    No. Deleting an organization is permanent. Make sure you export anything you need before proceeding.
  </Accordion>

  <Accordion title="What happens if I do not confirm the deletion email?">
    Nothing. If you do not click the confirmation link within 60 minutes, the deletion request expires and your organization remains unchanged.
  </Accordion>
</AccordionGroup>
