> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sherpo.io/llms.txt
> Use this file to discover all available pages before exploring further.

# User Reviews

> Let your customers leave reviews on your products.

Sherpo’s built-in review system lets logged-in customers who have unlocked your products leave **1–5 star ratings** and optional written comments. They can also sign their reviews with a preferred display name for a more personal touch.

This guide covers how reviews work from the **customer’s perspective**. If you’re looking for the creator-side setup guide, see below:

<CardGroup cols={1}>
  <Card icon="star" href="/dashboard/reviews" title="Reviews in Dashboard">
    Set up reviews and collect customer feedback directly on your Sherpo products.
  </Card>
</CardGroup>

***

## Leaving a review

Once a customer unlocks a product, they’ll see a **Leave a review** option when clicking on the **Review** block.

<Frame>
  <img className="rounded-xl mr-auto" src="https://mintcdn.com/sherpo/3W9Wgezo7z8sSk2m/images/review-leave.png?fit=max&auto=format&n=3W9Wgezo7z8sSk2m&q=85&s=bbf319b5600e7e0452dd3f25ab148f0e" alt="Rating a product from a Sherpo-generated site" title="Rate product" width="938" height="880" data-path="images/review-leave.png" />
</Frame>

To submit a review, the customer must:

1. Click the **Review** block.
2. Choose a rating (1–5 stars).
3. Optionally enter a name and comment.
4. Click **Leave review** to confirm.

<Frame>
  <img className="rounded-xl mr-auto" src="https://mintcdn.com/sherpo/3W9Wgezo7z8sSk2m/images/review-block.png?fit=max&auto=format&n=3W9Wgezo7z8sSk2m&q=85&s=0b3e4b48fb47d9cab0a09100fac6a3fe" alt="Submitting a review from a Sherpo-generated site" title="Review submission" width="938" height="144" data-path="images/review-block.png" />
</Frame>

Reviews appear instantly in the creator’s dashboard and remain linked to the buyer’s order. This ensures feedback is always traceable to real customers.

***

## Update reviews

Customers can **update** their reviews at any time, adjusting both the rating and comment, by repeating the same submission flow. When a review is updated, Sherpo retains the previous version for internal reference but shows only the **latest version** in your dashboard.

<Tip>
  Automations linked to reviews will trigger again when a customer updates their review, letting you re-engage them easily.
</Tip>

***

## Displaying reviews

Visitors and customers can view the **rating distribution** (the number and percentage of 1–5 star scores) and the total number of reviews by clicking on reviews. All **written reviews** will also appear, divided by page:

<Frame>
  <img className="rounded-xl mr-auto" src="https://mintcdn.com/sherpo/BjW6CIKGBkMbr4F2/images/review-full-1.png?fit=max&auto=format&n=BjW6CIKGBkMbr4F2&q=85&s=97e26dde19a2aef1927aad72b083b742" alt="Full reviews on a Sherpo-generated site" title="Full reviews" width="938" height="1236" data-path="images/review-full-1.png" />
</Frame>

***

## FAQ

<AccordionGroup>
  <Accordion title="Are reviews public on my site?">
    Yes! By default, star ratings are visible on your product pages, and by clicking on the stars, all users will be able to see all written comments.
  </Accordion>

  <Accordion title="Can customers edit or delete their reviews?">
    Customers can **edit** their reviews anytime by resubmitting them. They cannot delete them directly.
  </Accordion>

  <Accordion title="Do customers need an account to leave a review?">
    Yes. Only logged-in customers who have unlocked or purchased your product can leave a review, ensuring reviews come from verified buyers.
  </Accordion>

  <Accordion title="Can one customer leave multiple reviews for the same product?">
    No. Each buyer can leave one review per product, which they can update later if needed.
  </Accordion>

  <Accordion title="Are anonymous reviews supported?">
    Customers can choose whether to write their name or leave it blank.
  </Accordion>

  <Accordion title="How does Sherpo prevent fake reviews?">
    Only verified customers who’ve unlocked a product through a valid order can leave feedback, so there’s no way to post reviews without purchase access.
  </Accordion>
</AccordionGroup>