> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sherpo.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Stripe

> Link your Sherpo organization to Stripe Connect to collect payments, manage compliance, and receive payouts.

Sherpo uses **Stripe Connect** for all paid transactions.\
Connecting your Stripe account unlocks checkout, tips, payouts, and tax tooling directly inside the Sherpo dashboard: no manual invoicing or custom code required.

***

## Why Stripe Connect?

* **Direct payouts** — Customers pay you, and funds are deposited straight into your bank account via Stripe, after 7 days (rolling period).
* **Compliance handled** — Stripe’s onboarding flow collects KYC/KYB information and flags missing documents, keeping your organization compliant.
* **Global coverage** — Stripe supports dozens of countries and currencies, and Sherpo mirrors that same availability.
* **Integrated experience** — Your balances, payouts, tax settings, and documents all live inside Sherpo. No need to switch between dashboards.

***

## Connect your account

1. Sign in to [Sherpo Dash](https://dash.sherpo.io) and go to **Organization → Payments**.
2. Click **Set up Stripe Connect**.
3. Choose your **country**. *(You can’t change this later without contacting support.)*
4. Complete Stripe’s **hosted onboarding** form, entering your business details, bank account, and identity documents.
5. After submitting, Sherpo redirects you back to your Payments page and shows your onboarding status.

> If you already connected Stripe during onboarding, the button will read **Update Stripe Connect** instead. Use it any time Stripe requests additional information.

***

## Manage onboarding states

Sherpo displays three clear Stripe states:

* **Create** — No Stripe account yet. Click **Set up Stripe Connect** to begin onboarding.
* **Onboard** — Account exists but still needs information. Use **Update Stripe Connect** to complete setup.
* **Manage** — Account is fully active. The **Update Stripe Connect** button reopens Stripe’s dashboard so you can update bank details, add team members, or review compliance.

***

## Stay on top of requirements

* The **Organization notifications banner** surfaces Stripe alerts — such as missing documents or payout delays. Once resolved in Stripe, the banner disappears automatically.
* The **Documents** card embeds Stripe’s Connect Documents view, so you can download contracts or receipts directly from Sherpo.
* The **Balance & Payouts** tab shows live balances and historical payout data, powered by Stripe’s React components.
* The **Registrations** tab exposes **Stripe Tax settings** for managing thresholds and registrations in multiple regions.

***

## Best practices

* Complete Stripe onboarding early to launch paid products.
* Watch the **Payments header chip** — it warns you if Stripe reports `past_due` or `onboard` status.

Once your Stripe Connect account is linked, Sherpo automatically enables checkout across all product types — **courses, downloads, coffee tips, etcetera** — while Stripe handles global compliance and payouts behind the scenes.

***

## FAQ

<AccordionGroup>
  <Accordion title="Do I need a Stripe account to sell on Sherpo?">
    Yes. Stripe Connect is required for all paid transactions on Sherpo. It handles payments, compliance, and payouts automatically, removing the need for custom invoicing or third-party integrations.
  </Accordion>

  <Accordion title="Can I use my existing Stripe account?">
    Yes: you can connect an existing Stripe account during onboarding. Sherpo will create a **Connect relationship** between your organization and that account, preserving your existing payout settings.
  </Accordion>

  <Accordion title="Can I change my Stripe account later?">
    Yes, but the process requires **support intervention**. Because payout country and legal entity are locked once created, contact Sherpo Support at [support@sherpo.io](mailto:support@sherpo.io) to unlink or replace a connected account.
  </Accordion>

  <Accordion title="What if Stripe asks for more information?">
    Stripe may occasionally require additional verification (e.g., updated ID documents). You’ll see a notice inside Sherpo under **Payments → Notifications**, and you can click **Update Stripe Connect** to complete the process.
  </Accordion>

  <Accordion title="Does Sherpo take a transaction fee?">
    Sherpo charges a **platform fee** depending on your plan. Stripe’s standard processing fees also apply. Both are automatically applied and transparently visible and calculated for you, under your Sales tab in the Dashboard.
  </Accordion>

  <Accordion title="Are my customers charged in their local currency?">
    Yes. Sherpo inherits **Stripe’s multi-currency support**, automatically displaying and charging customers in their local currency whenever available.
  </Accordion>

  <Accordion title="Can I issue refunds?">
    Absolutely. Refunds can be managed directly in your **Stripe Dashboard** or through the Sherpo **Sales → Orders** section once Stripe is linked.
  </Accordion>

  <Accordion title="Is Stripe Connect available in my country?">
    Sherpo supports every country currently covered by **Stripe Connect Standard**. You can find the full list on [Stripe’s global coverage page](https://stripe.com/global).
  </Accordion>

  <Accordion title="Can I use other payment processors?">
    Not yet. Sherpo is fully integrated with Stripe Connect for simplicity, compliance, and scale. Additional payment methods (like PayPal) are under review for future updates.
  </Accordion>
</AccordionGroup>