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Sherpo’s built-in review system lets logged-in customers who have unlocked your products leave 1–5 star ratings and optional written comments. They can also sign their reviews with a preferred display name for a more personal touch. This guide covers how reviews work from the customer’s perspective. If you’re looking for the creator-side setup guide, see below:

Reviews in Dashboard

Set up reviews and collect customer feedback directly on your Sherpo products.

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Leaving a review

Once a customer unlocks a product, they’ll see a Leave a review option when clicking on the Review icon.
Rating a product from a Sherpo-generated site
To submit a review, the customer must:
  1. Click the Review icon.
  2. Choose a rating (1–5 stars).
  3. Optionally enter a name and comment.
  4. Click Leave review to confirm.
Submitting a review from a Sherpo-generated site
Reviews appear instantly in the creator’s dashboard and remain linked to the buyer’s order. This ensures feedback is always traceable to real customers.

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Update reviews

Customers can update their reviews at any time, adjusting both the rating and comment, by repeating the same submission flow. When a review is updated, Sherpo retains the previous version for internal reference but shows only the latest version in your dashboard.
Automations linked to reviews will trigger again when a customer updates their review, letting you re-engage them easily.

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Displaying reviews

Customers can view the rating distribution (the number and percentage of 1–5 star scores) and the total number of reviews by hovering over the stars on your site:
Hovering over reviews on a Sherpo-generated site
Currently, written comments and full reviews are visible only to creators inside their Sherpo dashboard. Use this internal view to analyze feedback trends, improve products, and feature standout testimonials in your marketing. Public comment visibility will arrive in a future update, allowing you to display full reviews on product pages. If you’d like this feature prioritized, contact support@sherpo.io.

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FAQ

Not yet. Star ratings are visible on your product pages, but written comments are private and visible only in your Sherpo dashboard. Public review display will be added in an upcoming update.
Customers can edit their reviews anytime by resubmitting them. They cannot delete them directly.
Yes. Only logged-in customers who have unlocked or purchased your product can leave a review, ensuring reviews come from verified buyers.
No. Each buyer can leave one review per product, which they can update later if needed.
Customers can choose whether to write their name or leave it blank.
Only verified customers who’ve unlocked a product through a valid order can leave feedback, so there’s no way to post reviews without purchase access.